Returns & Refunds

Returns & Refunds

Last updated: November 20, 2026

If the fit is wrong, you have 30 days from delivery to send it back. This page sets out what qualifies, how to start a return, and how long the refund takes.

What can be returned

Items must be unworn, unwashed, free of odour and deodorant marks, and still have their original tags attached. Jerseys that have been washed, worn to a game, or altered cannot be returned.

• Jerseys, hoodies, tees and caps: returnable within 30 days of delivery.
• Custom items with a name and number you supplied: final sale — these are produced specifically for you and cannot be resold.
• Custom items that arrived damaged, misprinted or with the wrong name/number: fully covered. Send a photo within 7 days and we remake or refund at our cost.
• Sale and clearance items: returnable for a refund at the price you paid, or for store credit at your choice.

Start a return

Email [email protected] with:

1. Your order number
2. The item and size you want to return or exchange
3. One clear photo of the item, including the tags
4. Whether you want a refund or a size exchange

We reply within one business day with a return authorisation and the return address. Do not send an item back before you receive that authorisation — unauthorised returns can be refused or lost.

Who pays return shipping

• Wrong size, changed your mind, ordered the wrong team: you pay the return shipping. Return shipping is at your cost and is not refunded.
• Damaged, defective, misprinted, or we shipped the wrong item: we cover return shipping and the replacement, or refund you in full including original shipping.

Refund timing

Once the return reaches us we inspect it within 3 business days. Approved refunds are issued to the original payment method and typically appear within 5–10 business days, depending on your card issuer or bank. You receive an email confirming the refund amount and date.

We refund the item price plus any sales tax charged. Original shipping costs are refunded only when the return is due to our error.

Exchanges

Size exchanges are handled as a return plus a new order, so the replacement ships as soon as the returned item passes inspection. If you need the correct size quickly — for example before a game — tell us in your first email and we can arrange a paid replacement order straight away while the return is in transit.

Items that arrive damaged

Report damage within 7 days of delivery with photos of the item, the packaging and the shipping label. We replace the item at our cost, including shipping, or refund you in full if a replacement is not available in your size.

Cancellations

Orders can be cancelled free of charge within 12 hours of being placed, before production begins. After production starts, a custom order cannot be cancelled; a stock item can still be returned under the rules above once it arrives.

Chargebacks

If something is wrong, contact us first — we resolve almost every issue within one reply. Filing a chargeback before contacting us delays your refund while the bank investigates.

Contact

[email protected] — include your order number. See also Shipping & Delivery.